When you open your Fortell companion app, go to Account > Auracast™ broadcasts. If the broadcast you are looking for does not show up, here are some troubleshooting steps to take:
Make sure your buds are out of the case
You can only be connected to one Auracast™ broadcast at a time. Make sure you are not currently connected to another one.
If you set up the device yourself, make sure that everything is connected properly. Instructions for the two devices we support:
Avantree Audikast 4HA Avantree C82 Aura
If none of these steps work, we’re happy to help! Send us a message or call us at (917) 410-5407.