Auracast

I can’t connect to my Auracast™ broadcast

Troubleshooting steps for when the Auracast™ broadcast you are looking for doesn't show up in the Fortell companion app.

I don’t see Auracast™ in my Fortell companion app

What to do when Auracast™ broadcasts is missing from the Account menu in the Fortell companion app — updating your hearing aid firmware, then the app itself.

I’m getting an echo while listening to an Auracast™ broadcast

Why TV audio can echo when you listen over an Auracast™ broadcast — the TV speakers play instantly while the broadcast arrives slightly delayed — and five things to try, starting with lowering the world volume.